A quick guide to ticket dispatching
Step by step
Log into https://tickets.fsfe.org/
On the top of the screen, click on Tickets.
In the line starting with “My Queues”, click on the word Raw. If it doesn't appear there, there's (currently) nothing to dispatch. Try again later :-).
Make sure that from the “S M L” buttons on the top right, the L is selected (dark).
- Read the text of the ticket (right half of the screen) to decide in which queue it belongs. If you are unsure, leave it to somebody else and continue with the next ticket.
- Move the mouse cursor into the ticket area. A menu appears magically.
Select Move.
- Select the target queue from the list.
- Continue with the next ticket.
Queue overview
Junk: Spam.
Finance: Anything that has to do with money, including questions about donations.
Internship Applications: Applications from potential interns and trainees, and questions about internship and trainee positions.
Shipping: Inquiries about availability and shipping of merchandise and promotion material. (Not: inquiries about the design or content thereof).
Signatures: Requests to sign our open letters, petitions, declarations, and so on.
Misc: Everything that doesn't fit in any of the above.